Showing posts with label customer server. Show all posts
Showing posts with label customer server. Show all posts

Tuesday, April 19, 2011

Excellence customer service from DELL (APAC)

Today to my surprise I receive a package from DELL. It was a replacement sticker for my newly purchase Vostro 3400. It was a new unit and DOA as I need it quite urgent so I go for a part replacement instead of Machine Replacement.

The machine is fix and working fine but I realize the Window sticker are like being peel halfway. To my dissatisfaction as it is a brand new unit I ask for a replacement. After a few email; today I receive it, I was so happy :) never thought the tech support staff will go this far to get me replacement sticker , kudos to him / her !




** yeap I know it is just a sticker :) but it really made my day and prove my decision is right for switching from HP to Dell.